What is IVR?
Transentric has enabled IVR messages to be converted to EDI messages by providing data rapidly and at a low cost. IVR data transferred to EDI is critical to streamlining companies messaging processes to get the most available information with no manual entry.
How IVR Service Works
- Carrier determines desired transaction and defines variable fields to be input by IVR
- Transentric develops script for carrier approval
- System creates and tests messages
- Carrier instructs field personnel in IVR process
- Field personnel submit transactions using IVR
- Data can be provided by voice or telephone keypad
- Agilink translates into complete EDI message for carrier
IVR Service Costs
IVR Service is delivered at a small incremental charge, reducing carrier expense, delay and error in obtaining transaction information.
There is a one-time setup fee that covers licenses required for IVR and text-to-speech software. This fee is based on the expected number of phone ports needed and language requirements.
Monthly Service Charges include a flat monthly service fee to cover software maintenance and long distance phone charges. Message processing between IVR/Agilink and Agilink/Carrier is billed at a contracted kilobyte rate. There are NO IVR usage fees!
